Mr. Philip I Vandy
GOAL EBOVAC Clinical Trials Research Projects
82 Kukuna Road Kambia, Sierra Leone.
Since 2020 when I joined the EBOVAC/PREVAC UP consortium we have been using the services of New-Tech Engineering.
So far, we have received timely, efficient and proactive service from them. Often, we call them at short notice in
a remote Kambia site from Freetown and within 3 hours, they are here to resolve any issue.
During contract period, New-Tech Engineering display excellent communication, clarity and follow ups.
They always meet all specifications established as agreed in their contract reference. New-Tech has always beaten deadlines. We are very satisfied with the service received so far. We’ve never encountered any problem with implementation of contract. If anything, New-Tech has been very flexible to meet our demands.
On a scale of 1-5, I will give them 5 for reliability, 5 for quality of service and 5 for Lead time, 5 for attitude toward customers service and complain and 5 for company overall performance.
We are satisfied with New-Tech Engineering services and will recommend them to any organisation. We have actually signed a Framework agreement with them for twenty four months to carry out quarterly servicing and maintenance of our solar power system in three locations in Kambia.